περιγραφή εργασίας:
MANDYNAMIC is the leading workforce solutions company in Greece, specializing in the fields of personnel recruiting and managed services.
During its long course of operations, the company is effectively covering the needs of 3.000+ enterprises across all sectors and has provided employment to 50.000+ people through its extended network all over Greece.
MANDYNAMIC is looking for a Customer Service Manager on behalf of Commercial Refrigeration Division & Air-conditioning company, in Patras, Greece.
- Be the trusted advisor to Key Customers
- Technical liaison between customers and company
- Develops and maintains account team relationships
- Implements company’s customer service policy throughout the countries that company operates
- Develop customer service for all company’s business divisions
- Organize technical seminars and trainings
- Manages and monitors support delivery of products, spares and services knowledgeable on a wide range
- Agrees with Key Customers and maintains after sales support delivery plans that capture particular services portfolio suitable for their local market
- Manages the delivery and follow-up of proactive support designed to increase customer relationship with the company and its products
- Organize & monitors spare parts supply
- Develop further service platform available and implement in all sales offices (Italy, Greece and Kenya)
- Develop reactive support cases, which will enhance customer’s trust
- Interfere with production for customer’s complaints and respective modifications required
- By bringing the best possible level of service and knowledge about client’s needs, the candidate should contribute to sales opportunities and premier contracts renewal
- Fluency in English & Greek (French or Italian will be considered as plus)
- At least 3 years of experience in Technical Sector
- BS/BA degree in Computer Science, Engineering
- Competency in Analytical Problem Solving
- Client facing experience
- Relationship building and good communication skills
- Project Management and virtual team cooperation skills
- Ability to plan, execute and forecast actions in advance
- Strategic Insight, Product & Technology Expertise
- Ability to effectively communicate Value Proposition to company’s Clients
- Crisis management capabilities
- Company Car
- Mobile
- Laptop
- Career Development opportunity